FAQ:

Where do I sign up for water service?

You need to come into our office, located at 121 NW Douglas Blvd. Fill out a small water application. There is a non-refundable $25.00 service fee and a refundable $50.00 deposit, due before water can be turned on and established in your name. Our office accepts check or cash only. Please bring ID so we can verify your information. You can download the service application and have it filled out to save you time.http://wdwd.us/wistondillard-application-downloads.htm

How do I cancel water service?

Come into our office and fill out a disconnect form, that gives us your new mailing address and phone number so we can mail you your refund or final bill.

I have lost pressure?

If you have lost pressure, first check your leak indicator on your water meter to make sure you do not have a water leak. Second, your pressure regulator may need to be replaced. Pressure regulators are usually located approximately one foot in front of your water meter on the customers side. Pressure regulators can last as little as 4 years or as long as 20 years or more.

Do we add fluoride to our water?

No

What is our water source?

South Umpqua River

What is the pink/redish stuff in my toilet, shower or pet dish?

The colored film or ring frequently seen on showers, tubs, toilets and pet dishes, is typically caused by growth of the airborne bacteria called Serratia Marcesen.This harmless nuisance organism reacts with standing water and frequently forms during spring and summer months.

Serratia does not survive, and is not present, in the chlorinated drinking water supply.

The best treatment for this film is for customers to keep bathroom surfaces clean using chlorine bleach on a regular basis. A small amount of chlorine bleach (three to five tablespoons) added to a normal sized toilet bowl will destroy the bacteria. Whenever a pink film starts to reappear, repeat the cleaning and disinfection process.

What is the white stuff in my water?

You may have a defective hot water tank "Dip Tube"

Between late 1992 and spring 1996, the plastics manufacture that supplied 90% of the dip tubes used by most of the major hot water tank manufactures in the United Sates used a defective plastic to make the tubes. It is estimated nearly 21 million hot water tanks made in this time period may have been built with these defective dip tubes. After a period of use, the defective tube breaks down inside the tank and disintegrates into thousands of tiny grains or flakes of whit or bluish-white plastic. These tiny chips of plastic float. When hot water is drawn from the tank, they flow with the water into the plumbing, where they often clog up the fixtures and appliances attached to the system.